Shipping Policy
Shipping Policy
Orders outside the United States typically take up to 3 weeks for delivery.
Mug orders within the United States typically arrive within 1 week.
At Sunriseete.com, we take pride in creating premium made-to-order apparel and personalized gifts. Every item is produced specifically for you using high-quality materials and carefully crafted designs. To ensure the best possible experience, we've outlined our processing and shipping information below.
Processing Time
All products are made to order.
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Processing & Production: 7–8 business days
Our production team carefully inspects every order before shipment to ensure it meets our quality standards.
Shipping Time
After your order has been completed, it will be shipped promptly.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 6–8 business days (Mugs: approximately 1 week) |
| International | 9–12 business days (Some countries may take up to 3 weeks) |
Please note that delivery estimates may vary due to customs clearance, weather conditions, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your shipment's progress.
If you need assistance with your shipment, please contact us at:
Email: support@sunriseete.com
Our customer support team will be happy to assist you.
Frequently Asked Questions
How long does it take to process my order?
All orders require 7–8 business days for production and processing before shipment.
How long will shipping take?
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United States: 6–8 business days
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US Mugs: Approximately 1 week
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International: 9–12 business days (up to 3 weeks for some destinations)
What if my package is lost during transit?
If your package is confirmed lost by the shipping carrier, we'll work directly with the carrier to resolve the issue. If necessary, we'll send a replacement or issue a full refund.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number so you can follow its journey.
Who should I contact if I have questions?
Please contact our support team at:
We'll respond as quickly as possible.
What if my package is returned to sender or marked as delivered but I haven't received it?
Please contact us as soon as possible at support@sunriseete.com and verify your shipping address. We'll investigate the situation with the shipping carrier and help determine the best solution.